Player Privacy Policy
Welcome to the Grand Reef privacy page. This document explains how we collect, use, store and protect the information you provide when you use our casino services. We take user privacy seriously and aim to be clear about the types of data we handle and the choices available to you.
Types of data we collect
We collect information that is necessary to create and operate accounts, to process transactions, and to provide customer support. Data we gather falls into several practical categories described below.
Personal data
Personal data includes information you provide directly to us, such as your name, email address, date of birth, postal address, and identity documents when verification is required. We also collect account login details, contact preferences and any information you provide when you contact our support team.
Technical data
Technical data covers device and connection information needed to run the service. This can include IP address, browser type, operating system, device identifiers, and basic diagnostics such as error reports and performance data. We may also record activity logs related to game sessions and account access for security and troubleshooting.
Transactional data
Transactional data relates to deposits, withdrawals, bets and wins. It includes payment method information, transaction timestamps, bet history, bonus activity and loyalty points. We keep these records to process payments, manage accounts and to detect suspicious activity.
How we use your information
We use collected information to operate and improve our services, to process payments and withdrawals, to verify identity, to comply with our policies, and to respond to customer enquiries. Data also helps us detect and prevent fraud, enforce terms of use, and maintain account security. We may use aggregated or anonymized data for analysis and service improvement.
Data protection practices
We implement reasonable technical and organisational measures to protect data against unauthorized access, alteration, disclosure or destruction. Access to personal data is limited to authorised staff and third parties that perform services on our behalf. While we strive to keep data secure, no method of transmission or storage is completely risk free.
Cookies and tracking technologies
We use cookies and similar technologies to enable core functionality, to secure sessions and to personalise the experience. Cookies may also be used for analytics and to measure site performance. You can manage cookie settings through your browser; disabling certain cookies may affect how parts of the site work.
User rights
You have choices about how we use your information. Where applicable, you may request access to personal data we hold about you, ask for corrections to inaccurate information, or request deletion of your account and associated data. We will respond to requests according to applicable processes and the need to retain certain records for legitimate business or compliance reasons.
Access, correction and deletion
To request access, correction or deletion, contact our support team via the in-site help system. We will guide you through identity checks to protect your account and process legitimate requests. Some information may be retained where required for transactional records, fraud prevention or legal compliance.
Information sharing and third parties
We may share data with service providers who support operations such as payment processing, identity verification, fraud screening and technical hosting. We require those providers to protect data and restrict use to the services they perform. We do not sell personal data to third parties.
Privacy policy updates
We may update this policy to reflect operational changes. When we make material changes, we will provide notice via the site or account messages. Continued use of our services after changes indicates acceptance of the updated policy.